Welcome to Abandoned Cart Recover (the “Service”), (“we,” “us,” or “our”) at https://abandonedcartrecover.com/. These Terms and Conditions (“Terms”) govern your access to and use of our website, WooCommerce plugin (the “Plugin”), and related services, including the central application that processes abandoned cart data.

By accessing our website, downloading, installing, or using the Plugin, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service is currently available for WooCommerce stores, with Shopify support planned for a future release.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement and have the authority to bind your business or organization.

2. Description of the Service

The Service helps e-commerce store owners recover abandoned carts through automated tracking, storage, and reminder emails (and potentially other channels in the future).

  • The WordPress Plugin installs on your WooCommerce site and captures cart data.
  • This data is securely transmitted to our central Laravel-based application for processing, storage, analytics, and sending recovery actions.
  • Features include cart tracking (for logged-in and guest users), customizable email templates, timed reminders, dynamic coupons, dashboards, and reports.

We offer a free version with core features and may introduce premium/pro versions in the future.

3. Your Responsibilities

  • Compliance with Laws: You must use the Service in compliance with all applicable laws, including data protection regulations (e.g., GDPR, CCPA). You are the data controller for customer data; we act as your data processor. See our Privacy Policy for details.
  • Email Compliance: Recovery emails must comply with anti-spam laws (e.g., CAN-SPAM, GDPR). Include unsubscribe links and honor opt-outs promptly.
  • Site Security: Maintain the security of your WooCommerce site and credentials.
  • No Misuse: Do not use the Service for unlawful purposes, to send unsolicited emails, or to interfere with others’ use.

You are solely responsible for the content of recovery emails and any coupons generated.

5. Data Processing and Privacy

We process abandoned cart data (including personal data like emails, names, addresses, cart contents, and IP addresses) on your behalf. Refer to our Privacy Policy for full details on data collection, use, storage, and security.

  • We may offer a Data Processing Agreement (DPA) upon request for GDPR compliance.
  • You must inform your customers about data processing via your own privacy policy (e.g., reference our Service and link to our Privacy Policy).

6. Intellectual Property

All rights, title, and interest in the Service, Plugin, website, and related materials (including code, designs, and trademarks) are owned by us or our licensors. No ownership is transferred to you.

7. Payments and Subscriptions (If Applicable)

The core Plugin is currently free. If we introduce paid plans, premium features, or subscriptions:

  • Fees will be as stated on our site.
  • Payments are non-refundable except as required by law.
  • We may change pricing with notice.

Taxes are your responsibility.

8. Prohibited Activities

You agree not to:

  • Use the Service to violate laws or third-party rights.
  • Transmit viruses or harmful code.
  • Attempt to gain unauthorized access to our systems.
  • Overload or disrupt the Service.
  • Use automated tools to scrape data.

We may suspend or terminate access for violations.

9. Termination

We may terminate or suspend your access at any time, with or without cause or notice. Upon termination:

  • Your license ends.
  • You must cease using the Plugin and delete it.
  • Retained data may be deleted per our Privacy Policy.

You may stop using the Service at any time.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee:

  • The Service will be uninterrupted, error-free, or recover a specific percentage of carts.
  • Results from using the Service (e.g., revenue recovery).
  • Compatibility with all sites or third-party plugins.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss, arising from your use of the Service.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim (or $100 if no payments).

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Service, violation of these Terms, or infringement of third-party rights (including customer complaints about emails).

13. Changes to Terms

We may update these Terms. Continued use after changes constitutes acceptance. Significant changes will be notified via our site or email.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction, e.g., the State of Delaware, USA], without regard to conflict of laws.

Disputes shall be resolved in the courts of [Your Location].

15. Miscellaneous

  • These Terms constitute the entire agreement.
  • If any provision is invalid, the remainder remains effective.
  • No waiver of any term is a continuing waiver.
  • Contact us at [[email protected]] for questions.

Thank you for using Abandoned Cart Recover!